The pledge manager smoke test is live!
over 1 year ago
– Wed, Sep 27, 2023 at 02:57:22 PM
Hello backers!
We're excited to announce that the pledge manager smoke test went live today!
The smoke test a trial period where we send reward surveys to roughly 5% of backers to make sure our configurations are all correct. This lets us triple-check for errors, inconsistencies, issues, and points of confusion in the survey before sending out mass invitations.
Assuming the test goes well, we will follow up by sending all reward surveys within 48 hours. Until then, you can check your email to confirm if you're one of the lucky 5%!
After the pledge surveys are out and everything looks like it's running smoothly, we'll work on delivering PDFs for our pre-existing products (The Story Engine Deck, Deck of Worlds, and their expansions and boosters).
Here are some common questions we get during the pledge manager release.
How do I upgrade my pledge level?
Follow these instructions.
When will my early bird bonus/returning backer incentive show up in my rewards?
Allocating the early bird bonus (the Promo card Pack) and returning backer bonus (Story Engine Mini-Pin) to each backer's profile is a manual process we will complete after surveys are locked in 2024. They currently will not show up in your rewards.
When will you charge my credit card for any balance owing?
We plan to charge credit cards in BackerKit for any add-ons in early 2024 when final PDFs are delivered. We will post an update before we do so you can double-check any charges.
Are shipping/tax charges final?
We refined shipping estimates further and the shipping costs provided in the pledge manager are now close to final. If any regional shipping costs go significantly down in the coming months, we will decrease charges accordingly, but otherwise, assume the figures in BackerKit are final.
Can I update my reward survey after I complete it?
Yes! We will not be locking surveys until we deliver PDFs in early 2024. Until then, you can always edit and update your reward survey via the survey link you were original sent.
Does X pledge level or add-on include Y reward? Are PDFs included?
We're excited to announce that the pledge manager smoke test went live today!
The smoke test a trial period where we send reward surveys to roughly 5% of backers to make sure our configurations are all correct. This lets us triple-check for errors, inconsistencies, issues, and points of confusion in the survey before sending out mass invitations.
Assuming the test goes well, we will follow up by sending all reward surveys within 48 hours. Until then, you can check your email to confirm if you're one of the lucky 5%!
After the pledge surveys are out and everything looks like it's running smoothly, we'll work on delivering PDFs for our pre-existing products (The Story Engine Deck, Deck of Worlds, and their expansions and boosters).
Here are some common questions we get during the pledge manager release.
How do I upgrade my pledge level?
Follow these instructions.
When will my early bird bonus/returning backer incentive show up in my rewards?
Allocating the early bird bonus (the Promo card Pack) and returning backer bonus (Story Engine Mini-Pin) to each backer's profile is a manual process we will complete after surveys are locked in 2024. They currently will not show up in your rewards.
When will you charge my credit card for any balance owing?
We plan to charge credit cards in BackerKit for any add-ons in early 2024 when final PDFs are delivered. We will post an update before we do so you can double-check any charges.
Are shipping/tax charges final?
We refined shipping estimates further and the shipping costs provided in the pledge manager are now close to final. If any regional shipping costs go significantly down in the coming months, we will decrease charges accordingly, but otherwise, assume the figures in BackerKit are final.
Can I update my reward survey after I complete it?
Yes! We will not be locking surveys until we deliver PDFs in early 2024. Until then, you can always edit and update your reward survey via the survey link you were original sent.
Does X pledge level or add-on include Y reward? Are PDFs included?
I have another question!
If you have any questions about your reward survey, check out the BackerKit FAQ and the project FAQ. On the right side of the project FAQ you can also find links to contact BackerKit (if you need support with the platform) or The Story Engine team (if you have questions about the project). Both teams are here to support you and answer questions throughout the survey process and beyond!
Thanks so much, and as always, feel free to reach out to us with any questions you may have!
Thanks so much, and as always, feel free to reach out to us with any questions you may have!